Privacy Policy

Privacy Commitment

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we handle your data, your choices, and our approach to data protection in accordance with applicable Australian privacy laws for hospitality and offline poker venues.

By visiting our website, making a restaurant booking, registering for a poker night, or contacting our card room team, you agree that your personal information will be handled in line with this Privacy Policy.

Information We Collect

We may collect personal details that you choose to provide when you interact with Kingsand Hearth, including when you:

• Submit a contact form about our restaurant, poker tables, or card room
• Book a poker night, Texas Hold'em tournament seat, or restaurant table
• Make an enquiry about private events, tournament tables, or group experiences
• Ask to receive updates about upcoming offline poker nights or special dining experiences

The personal information we may collect can include:

• Your name
• Email address
• Phone number or preferred contact details
• Booking or enquiry details, such as preferred dates, group size, and event type
• Any information you voluntarily include in a message to our restaurant or card room team

Information collected is limited to what is reasonably necessary to deliver our services, such as managing your restaurant reservation, confirming your seat at a poker table, or responding to questions about our live poker experience.

How We Use Your Information

Your personal information is used to support a smooth experience at our restaurant and offline poker venue. Typical uses include:

• Responding to enquiries about our menu, poker nights, Texas Hold'em tournaments, and card room format
• Confirming, updating, or managing reservations for restaurant tables or tournament tables
• Sending important operational updates, such as changes to event schedules, buy-in structure (without reference to money), or venue rules
• Coordinating private poker nights, team events, and group dining requests
• Improving our website, offline poker offering, and hospitality experience based on aggregated feedback and usage trends

We do not use your information for unsolicited marketing without your consent. If you choose to receive updates from Kingsand Hearth, you can opt out at any time by following the instructions provided in our communications or by contacting us directly.

Storage and Security

All personal information we hold is stored securely and protected against unauthorised access, alteration, or disclosure using modern security measures appropriate for an Australian hospitality and offline poker venue.

We take reasonable steps to:

• Limit access to personal information to team members and trusted providers who need it to manage bookings, card room registrations, and guest communications
• Use secure systems and practices for handling booking details and contact information
• Apply safeguards designed to protect information transmitted through our website and enquiry forms

While we use care and modern safeguards, no method of transmission or storage can be guaranteed as fully secure. If you have concerns about sharing information online, you may contact us using the details on our Contact Us page to discuss alternative options.

Sharing and Disclosure

We do not sell or rent your personal information.

We may share limited personal information with select third parties strictly for operational purposes, for example:

• Service providers that help manage restaurant bookings, poker night registrations, or communications
• Technology partners that support our website, booking forms, and analytics tools

Where we engage such providers, we require that they keep your information confidential and use it only to deliver services to Kingsand Hearth, such as processing a reservation for a Texas Hold'em tournament table or coordinating a restaurant and poker social event.

We may also disclose your information where required by Australian law, a court order, or a regulatory authority with jurisdiction over our venue.

Cookies and Analytics

We use cookies and analytics tools to help enhance website functionality and understand how visitors interact with kingsandhearth.com. This supports a better experience when you browse our restaurant information, poker schedules, and card room details.

Cookies are small files stored on your device that allow our website and selected services to remember your browser. They may be used to:

• Support core features such as form submissions and navigation
• Help us understand which pages guests visit most, such as offline poker information or event listings
• Improve the performance and accessibility of our website on different devices

The analytics tools we use focus on aggregated trends. They do not collect personally identifiable information beyond what you voluntarily provide, such as when you complete a booking or enquiry form.

You can adjust your browser settings to refuse some or all cookies or to alert you when cookies are being used. If you choose to disable cookies, some parts of our website, including certain poker-night enquiry features, may not function as smoothly.

Your Rights and Choices

You have choices regarding the personal information you share with Kingsand Hearth. Subject to applicable Australian privacy laws, you may:

• Request access to the personal information we hold about you
• Ask for corrections if your details are inaccurate, incomplete, or out of date
• Request deletion of personal information that is no longer required for our restaurant, offline poker, or operational purposes
• Withdraw consent where our handling of your information is based on your consent, such as optional updates about future poker nights

To exercise these rights or to ask questions about how we handle your information, please contact us using the details provided on the Contact Us page. For your security, we may need to verify your identity before actioning a request.

If you have concerns about our handling of your personal information, you may also be able to raise a concern with the relevant privacy regulator in Australia.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in law, our venue practices, or the way we provide restaurant and offline poker experiences. The effective date will always be shown at the top of this page.

Your continued use of our website, restaurant services, card room, or poker events after any changes take effect will mean you accept the updated Privacy Policy. We encourage you to review this page periodically, especially when booking new poker nights, Texas Hold'em tournaments, or private events.